Frequently Asked Questions

Q: Does Bliss Medical Centre offer inpatient services?

A: No, Bliss Medical Centre does not offer in-patient services. However, we have a wide range of outpatient services which includes Doctor’s Consultation, Specialty Clinics, Laboratory, Radiology, Dialysis, Pharmacy, Optical and Dental Care services. Should the doctor see the need for in-patient service, walk in clients are referred to their hospital of choice while insured clients are referred to facilities empaneled by their respective insurance providers.

For more information, please call our 24*7 customer care number 0730 704000.

Q: What are the operational timelines and location for the various Bliss Clinics?

A: Refer to the List of Bliss Centres. For more information, please call our 24*7 customer care number 0730 704000

Q: If the client is not satisfied with Bliss Medical Centre services, what can s\he do?

A: The client should engage the Centre Manager (in charge) and register the dissatisfaction. Additionally, the client can submit feedback, complaints and suggestion, through:

  •  Our 24*7 Customer Care 0730 704000
  •  Write to This email address is being protected from spambots. You need JavaScript enabled to view it.
  •  Chat us on Whatsapp via 0780100065

Q: Why certain services in certain areas/clinics are not available?

A: Bliss Medical Centres offer a range of services and are in a continuous process of being fully fledged. However, should there be no specific services in a particular Bliss Medical Centre, Bliss shall refer the client to the other nearest Bliss Medical Centre (where workable) or to another provider with the sought-after services.

Q: What are the various services offered at the different Bliss facilities?

A: Refer to the Bliss List of Clinics. For more information, please call our 24*7 customer care number 0730 704000.

Q: How long should patients wait for spectacles to be issued?

A: Spectacles should be issued within 1 week. There are special lense/frame cases which may take 2 weeks. Where there is delay occasioned by factors reasonable to both parties, for instance request for special lenses/frames, political upheavals etc., the same shall be communicated and fresh dates of issuance communicated. For more information, please call our 24*7 customer care number 0730 704000.

Q: Does Bliss have specialist doctors’? e.g. Gynaecologists, ENT, Dermatologists
and when are they available and in which facilities?

A: Yes, Bliss has a panel of Specialist doctors. Refer to the Specialty services for more information.

To know more, please call our 24*7 customer care number 0730 704000.

Q: What do I need to carry during my doctors visit?

Bliss Medical Centre prides in offering the best family health care to its clients. To assist us continue giving you the best care, please arrive at least 15 minutes early to complete your registration forms. Please bring your:

  • NHIF / Insurance Card
  • Photo ID
  • Any previous medical records
  • Any existing medication

Q: Is Bliss empaneled by NHIF?

A: Yes, Bliss Medical Centre is accredited by NHIF to provide outpatient services to NHIF beneficiaries. For details on the clinic and timing, refer to the List of Accredited Clinics.

For more information, please call our 24*7 customer care number 0730 704000.

Q: Can someone access other Bliss clinics countrywide if he/she selects one
Bliss clinic for NHIF services?

A: For Capitation, the clients can only access the facility they have selected, however, for Fee For Service (FFS), the clients can choose to visit any of the facility for treatment. Please visit NHIF portal for more details.

For more information, please call our 24*7 customer care number 0730 704000.